In April of 2018, two black men walked into a Starbucks in Philadelphia for a business meeting. Ten minutes later, while waiting for their colleague to arrive, a manager called the police and they were arrested. Rosalind Brewer, one of the most accomplished African American women in business had just become COO of Starbucks. In navigating how the company should respond to this incident and the hard truths it revealed, Brewer drew on her most personal values and experiences. What did she learn? And how does she think other companies and communities might face the ongoing challenge of racism?